Creating a communications strategy to improve employee engagement can be tough, when you don’t have much of a budget to work with. It can be especially hard during a time of significant change within an agency. Using existing tools and staff, Missouri Department of Commerce & Insurance listened and responded to the needs of their internal staff.
Learn how Missouri Department of Commerce & Insurance converted their chief critics into becoming their best ambassadors, including how to:
- Use the complaints and criticisms of your department workforce to help you build a successful strategy for internal communications.
- Create communication surveys to help you track metrics you'll need to report your progress to leadership.
- Incorporate a communications plan to make your internal audience your biggest cheerleaders
Lori Croy, Director of Communications
MISSOURI DEPARTMENT OF COMMERCE & INSURANCE
