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Wednesday, September 18 • 3:00pm - 3:35pm
You Spoke, We Listened: Improving Employee Engagement & Boosting Morale on a Tight Budget - STATE OF MISSOURI

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Creating a communications strategy to improve employee engagement can be tough, when you don’t have much of a budget to work with. It can be especially hard during a time of significant change within an agency. Using existing tools and staff, Missouri Department of Commerce & Insurance listened and responded to the needs of their internal staff.

Learn how Missouri Department of Commerce & Insurance converted their chief critics into becoming their best ambassadors, including how to:
  • Use the complaints and criticisms of your department workforce to help you build a successful strategy for internal communications.
  • Create communication surveys to help you track metrics you'll need to report your progress to leadership.
  • Incorporate a communications plan to make your internal audience your biggest cheerleaders

Lori Croy, Director of Communications

avatar for Lori Croy

Lori Croy

Director of Communications, Missouri Department of Commerce & Insurance
Lori is the director of communications for the Missouri Department of Commerce and Insurance. Her focus is on helping Missouri citizens understand “who we are, what we do and how we can help them.”  In addition, she is responsible for communicating with industry partners in the... Read More →

Wednesday September 18, 2019 3:00pm - 3:35pm EDT
Georgetown University Hotel & Conference Center 3800 Reservoir Rd NW, Washington, DC 20057, USA